Your patients require care at every level of their treatment. Today, Internet has changed things. A patient seeks health information and receives it from the Internet. Also, they can share their experience to guide others. Whether online or at practice, you need to make your patients understand what are the ailments and their treatment.
Treating patients as partners creates a memorable patient experience. This triggers positive reviews for your practice online. This will not just build a great doctor-patient relationship but also get you more patients to your practice. Below are ways to be the healthcare partner your patients want.
- Rapport-building conversations
To be more than just a doctor, you need to have a meaningful interaction with your patients. It should align with the values, preferences and health goals. You should define treatment or care plans in a way that suits your patients. This special concern will create a new connection between you and your patients. This will strengthen the ground of trust and turn you into an ideal healthcare partner your patients are looking for.
- Present all the time
Limiting for presence only to the clinic could pull away from your patients because there won’t be any connectivity strings. In this busy lifestyle, a patient can anytime need a doctor and if you are there for him/her, the patient is sure to have a loyal relationship with you. For this to be possible, you need to have a mobile app to be present all the time for your patients. A mobile app will help patients express their concerns or obstacles whenever they arise without waiting for getting an appointment during visiting hours or your practice.
- Measure patient satisfaction
It is necessary to collect and incorporate patients’ feedback when sounding valuable. Patients feel happy when doctors consider their reviews and queries. As a doctor, you should respond to the reviews whether negative or positive. This grows respect in their hearts for your practice. A professional reply even has the power to make your haters into your loyal patients. So, be proactive in identifying the positive reviews and promote them and solve the issues occurring with the unhappy patients.
- Let patients speak
For partner connect, you need to allow your patients to speak up. Ask them questions to gather facts and understand the health issues. Try to uncover any additional information that makes patients more comfortable. For good communication, you need to speak patients’ language. You need to ask and explain things with empathy and clarity and not with medical jargons that’s hard to understand for a common person.
Take the first step to protect your online reputation and request your Online Reputation Assessment.
- Communication between appointments
Your job is not just to prescribe treatment to your patient when they visit your practice. To build a strong connect and make yourself the healthcare partner your patient wants you to be, you need to stay in touch with them between the appointments. It is as important as your interactions with patients at your practice. This will make them feel involved and cared. This will also help patients in other works such as receiving treatment related knowledge, appointment information etc.
- Train your team
It is necessary to check on what your team members are doing. So, train your staff and involve them in caring for your patients. They should focus on boosting patient satisfaction to make them feel good throughout their journey of treatment. Patients feel good and secure if the doctor knows their complete medical history. This can be possible only when your care teams corporate with you and your patients well.
Another great way to have strong bonding with your patient is by offering personalized services. Your emails, postcards and other communication modes should be personalized. This builds a close connection of patients with their doctor and they feel you don’t consider them as numbers but people.
Partnership in any relationship stands on the grounds of trust and understanding. Here also, you need to have a strong online reputation and online presence to grow trust of your patients in your practice.