How to Connect Better With Your Patients

How to Connect Better With Your Patients

The success of your practice is dependent on your patients. The more loyal patients you have, the better your practice’s growth. But good treatment alone is not sufficient. For loyalty, you need to build an emotional connection with your patients that makes them feel valued and cared about.

Establishing an emotional connection helps patients remain stress-free, adhere to your advice and talk about their health issues honestly. Let’s see the possible ways to create a connection with your patients when they visit your practice and after they leave.

During visit to practice

Stay calm: Off course, you have a very limited time of 15 minutes for face-to-face interaction with your patient. Being in a rush and showing impatience would look awful. Instead, you should stay calm and make your patient feel relaxed with a warm handshake or a pat on the shoulder.

Be empathic: You need to offer an empathic response, especially when discussing life-threatening diagnoses. Likely the response of patients get better and descriptive. You and your team need to develop empathy skills. Also, make conversation with patients; don’t conduct an interrogation. Along with health issues, discuss different subjects such as pets, celebrations, etc. that makes them feel comfortable and more like they’re talking to a friend. Be an active listener. It gives your patient silent support. Instead of looking at your watch or a laptop screen, nod in agreement to what your patient says. For emotional connection, it is necessary to listen to your patients, express empathy and offer personal warmth.

Follow-up plans

To ensure loyalty, you need to make efforts to stay in touch with your patients after their visit to your practice. This makes them feel cared for. Below are some robust follow-up plans:

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