How to Recover Dissatisfied or Lost Patients
Your existing patients are the best revenue generators for your practice. Losing loyal patients can take a toll on your practice. Eventually, you will lose your referred patients and have a lower possibility of converting new patients into loyal ones. Though it is not possible to please all your patients, there are some common issues responsible for losing patients, such as quality of care, wait time, appointment scheduling, staff behavior, etc. Still, service recovery is easier than attracting new patients. So, identify the patients’ pain points and fix them before you lose them forever. Here are some ways to recover or win back your dissatisfied or lost patients:
